Privacy Policy
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Here at Suzie K, we aim to be up-front about the data we collect and how we use it to help us continue to improve the service we offer to you. We will never sell your information on to third parties and we will do our utmost to ensure that your personal information is always protected. We value all of our trusted customers and friends and invite you to provide any feedback or ask any questions using the contact details on this page or elsewhere on the website.
What data do we collect?
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Personal identification information (Name, email address, phone number)
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Details of what items you buy from our shop
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Details of which pages you visit on our website, how long you stay on them for, and where you accessed our website from (Google, direct link, social media etc)
How do we collect your data?
You directly provide Suzie K with most of the data we collect. We collect and process data when you:
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Register on our website or place an order for any of our products or services.
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Complete a customer survey or provide feedback via email, contact form or review.
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Use or view our website via your browser’s cookies.
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Sign up to our newsletter.
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Why do we collect your data?
We collect your data so we can:
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Process your order and manage your account.
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Send you emails full of articles, news and offers if you sign up to our newsletter.
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Provide you with customer support.
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Comply with any applicable regulations and laws.
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Monitor site visits and statistics so we can continually improve the service we offer you.
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We will never share your data with any third parties.
How do we store your data?
All of your site personal information and payments are secured by advanced, end-to-end SSL encryption. We take payment via PayPal which is a secure third-party payment gateway.
We will keep your account data for as long as your account remains active, or until you delete it. You are free to unsubscribe from our newsletter, or request that your data be removed from our database at any time, by contacting us via the contact information on this page.
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Marketing
If you have agreed to receive marketing, such as via our newsletter, you can opt out whenever you like, by unsubscribing, or contacting us.
What are your data protection rights?
Every user of the Suzie K website is entitled to request to access, correct or delete any personal information we hold about them, at any time. You also have the right to request that we restrict the processing of your personal data, to object to processing of your personal data or to request that we transfer the data that we have collected to another organisation, or directly to you.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us - our contact details are listed at the bottom of this page.
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Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
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How do we use cookies?
At Suzie K we use cookies in a range of ways to improve your experience on our website, including:
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Keeping you signed in.
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Understanding how you use our website.
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Remembering you when you return to our website.
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What types of cookies do we use?
Functionality – we use these cookies so that we recognise you on our website and remember any previously selected preferences.
Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We use this information for purposes such as seeing what pages of our website are most popular and where we can improve it for our visitors.
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Some of the elements used on our site, such as embedded social media feeds, may also use cookies, which are external to our website privacy policy.
How to manage cookies
You can set your browser to not accept cookies. However, if you do remove cookies, some of our website features may no longer function properly.
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Changes to our privacy policy
We keep our privacy policy under regular review and reserve the right to make updates and changes, which will be posted on this web page. This privacy policy was last updated June 2023.
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How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at:
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Call us at: 01244 326444
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Or write to us: 24 Bridge Street, Chester, Cheshire, CH1 1NQ